Frequently Asked Questions
Everything you need to know about Lax gear and services.
How long does it take for my order to ship?
Standard orders are processed within 1-2 business days. Shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that customized gear or equipment that has been used in play cannot be returned.
Do you offer warranties on professional-grade gear?
Yes, many of our high-performance products come with a manufacturer's warranty. Specific warranty periods (ranging from 6 months to 1 year) are listed on individual product pages.
Which payment methods do you accept?
Lax accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I know which size is right for me?
We provide a comprehensive sizing guide on every product page. If you are between sizes, we generally recommend sizing up for protective padding and sizing down for compression wear.
Can I track my shipment in real-time?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.